If a customer requests a service appointment by phone or while at the dealership, any employee can access the system and reserve the appointment in a matter of minutes. These bookings can then be “pushed” to your dealer management system through the Appoint365 DMS interface.

Appoint365 is flexible to work the way the dealer’s Service Department works: you define how many timeslots to make available for Internet appointments… how many per day, per Service Advisor, and per hour.

Customers looking to reserve a service appointment see the true capacity of the workshop, and this in turn helps the dealer avoid overselling technician (mechanic) and service advisor hours.

Maximize workshop utilization

• Automate administration of workshop capacity
• Manage technician (mechanic) and service advisor available hours
• Manage fixed timeslots (every X minutes) and dynamic timeslots (variable minutes depending on type of service)
• Appointments shown in different colors according to condition

Centralized bookings

• Centralizes appointments made by Internet, at dealership and by telephone
• Dealership employees can reserve, cancel and reprogram appointments with a few clicks
• Manages multiple workshops
• Eliminates overselling workshop capacity

Eliminate lost calls

• Any dealership employee can reserve an appointment
• Easy to use. Brief Internet courses (e-learning) help employees learn or review the basics in just a few minutes.

Adapts to how you work

• Fixed timeslots. The dealer indicates advisors/receivers, appointment frequency and available timeslots for each receiver.
• Dynamic timeslots. When a customer chooses a service, the right amount of minutes are blocked out based on that specific service.