Manufacturers, distributors and dealer groups that want to offer their customers a premium service experience can standardize on Appoint365. This can help to:
- Improve customer satisfaction and retention
- Improve overall service department efficiencies
- Increase parts and service revenue throughout the dealer group or network
Special tools
- Mini-appointment on manufacturer, distributor or dealer group website so customers can choose the closest dealer
- List of official or recommended services: Dealer can indicate exact amount of hours for each service, and optionally include pricing information
- Templates created specially for the dealer group or network, to maintain a uniform corporate look and feel
Reports for the entire dealer group or network
Reports can be created for all levels of the dealership, from the workshop level, all workshops for one dealer, or workshops for an entire dealer group or network.
Main reports
- Booked appointments
- Reviewed appointments
- Cancelled appointments
- Reprogrammed appointments
- Unconfirmed appointments
- Absentee report (useful for rescheduling)
- Website statistics
- Appointments by model
- Services by model
Special reports
- Customer and vehicle information for each dealer
- Services offered by each dealer